1.
What are your charges?
2.
Are your
telephone lines really open 24/7?
3.
Which
areas do you cover?
4.
No Fix -
No Fee?
5.
Is there
a callout fee to pay?
6.
Do you
charge for travelling time?
7.
Are your
engineers fully qualified?
8.
Which
methods of payment do you accept?
9.
Is your
work guaranteed?
10.
Do you
charge differently for businesses?
11.
Can I
limit the booking to one hours' work?
12.
Do you
offer a Collect and Return Service?
13.
What if
I'm not happy with something?
What are your charges?
AAComputerZone.com constantly review our charging structure to ensure that
it remains as competitive as possible and always represents
excellent value for money. All prices are printed beside
each service. A small callout fee (£10) may be charged to
cover the engineer's travel costs.
(Please
note that prices shown for services are home user prices
only. Prices will vary for business users depending upon the
number of computers requiring support within your business.
For more accurate prices for business users, please contact
us and we would be more than happy to negotiate an
unbeatable price.)
Are your telephone lines really open 24/7?
Yes, all calls to
AAComputerZone.com will either be answered
or returned 24 hours a day and 7 days a week. Our engineers
are ready for a call, whatever time that may be!
Which
areas do you cover?
Our engineers are based locally in the heart of Bishops
Stortford, Hertfordshire. We focus primarily in this area
and cover a 20mile radius. Please see our map for more
information.
No
Fix - No Fee?
If the engineer is unable to repair your issue then our
No-Fix-No-Fee policy means that there will be nothing to pay
for any labour. A small callout fee (£10) to cover
the engineer's travel costs or Collect and Return fee
(£20.00) will only be owed.
Is
there a callout fee to pay?
We charge a small callout fee of £10 - this is intended only
to cover the engineer's travel costs. If the engineer is in
the area then this fee may be waived.
Do
you charge for travelling time?
No. We do not charge for travelling time – We only charge
the fixed prices displayed beside each job for the time
spent working on your computer.
Are
Are your engineers fully qualified?
Our engineers are fully qualified Microsoft certified and
all with years of experience. They are carefully
selected through an intensive interview process and have all
spent many years working in the computer industry.
Which
methods of payment do you accept?
Onsite engineers accept cash, cheques
(Cheque payment is subject to a check guarantee card)
or online payment via
Visa, MasterCard, Delta & Switch.
Is
your work guaranteed?
Our work is fully guaranteed for 14 days. All components are
supplied new and are covered by a full twelve months
manufacturers parts
warranty.
Do
you charge differently for businesses?
Yes, the
prices shown for services
are home user prices only. Prices will vary for business
users depending upon the number of computers requiring
support within your business. For more accurate prices for
business users, please contact us and we would be more than
happy to negotiate an unbeatable price.
Can I
limit the booking to one or two hours' work?
All our jobs have a fixed price per job, no matter how much
time is spent, so this is not necessary.
Do
you offer a Collect and Return Service?
If you are too busy to hang around while our engineers work
on your machine we do offer a Collect & Return service. For
an extra fee of £20.00 we will collect the computer and an
engineer will return it repaired within 5 days and plug your
computer back up.
What if I'm not happy with something?
If you are not completely satisfied then call us on our
direct number and speak to a customer service representative
who will try to resolve the issue. Alternatively email send
us an email.
