Your use of the AAComputerZone.com services is governed by the following terms and conditions. Please read them carefully. They do not affect your statutory rights.

Our Agreement
By ordering services from AAComputerZone.com you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to.

Order Process
The total cost of your order will be the price of the services you order. All these will be set out clearly on the website before you request  your order and confirmed over the phone or via email.

Once you have booked a visit, the engineer will give you a breakdown of the work required and relevant costs. You will have the option to accept or reject at this point. If the computer is required to be taken off site for work then the cost or work must be agreed before leaving.

To order our service you will need to supply us with one phone number on which we are able to contact you together with an e-mail address.

Our contract with you, and your service order, is not legally binding until 6.00pm the day before our Technician is due to visit you. For a service visit scheduled on a Monday the order becomes legally binding at 6.00pm the Friday before. You may cancel at any time up to this point.

Fees and Payment
We accept payment by Cash, Cheque & credit card via our online payment system. Payment is deducted when we complete your order. Any refunds will be made by the form of payment used for purchase. An additional £10 travel fee may be charged at the discretion of the technician.

All prices and charges on this site are in UK pounds.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a service or product you have ordered, we may cancel your order at any time on the day before the first home visit appointment. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it.

Booking Service Slots
If you wish to make an appointment for our service(s), you can do so by following the on-line booking process where available or call us direct. Appointments for a technician to visit your home can be made for a specific day, Monday to Sunday, and our Technician will visit you between 8.00am and 9.00pm. Appointments are subject to availability and will be allocated on a first come, first served basis.

The date of the appointment slot for your Technician’s service visit will be confirmed over the phone.

Our Technician will call you on the morning of the appointment between 8.00am and 12.00pm to advise you of the estimated time of arrival.

Sometimes it may be necessary to re-schedule an appointment due to factors beyond our control. If it is necessary to do this, we will telephone you to try to re-schedule another appointment soon as reasonably possible at a mutually convenient time. In the unlikely event we do have to reschedule an appointment at any time you may cancel your order.

We may need to arrange repeat on site visits in order to fix a problem where additional travel charges at £10 a visit may be charged.

Cancelling or Changing an Appointment
You may cancel or make a change to a home appointment at any time before 6.00pm the day before the appointment date (or the Friday before for a Monday appointment). Cancellations made before 6.00pm on the day prior to the appointment (or the Friday before for a Monday appointment) will be entitled to a full cancellation at no cost. If you cancel or change an appointment after this time we will do our best to re-arrange our schedules without cost to you but we may charge up to 25% of the fees to cover our cancellation costs.

Service cancellations and changes can be made by e-mailing AAComputerZone.com at support@aacomputerzone.com or calling us on 07903 024 024.

Missed Appointments
If you are unable to keep a service appointment or there is no adult present at the address specified during booking when the Technician arrives then we will leave a note to say the engineer called. Please re-book the appointment using the number specified in the confirmation e-mail or on the calling card. If you are out at the agreed appointment time and subsequently cancel your service order AAComputerZone.com may demand up to 25% of the fees  to cover its costs.

14 day Warranty
All the AAComputerZone.com services carry a 14 day warranty on all services and expertise and a 1 years manufacturers warranty on all parts where available. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software, re-occurrence of spyware, viruses or downloaded material, or by faults arising from accidental damage or incorrect use of the product.

Service Visit Requirements
IMPORTANT: You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.

If you book a home or business service appointment we will need the following at the time of appointment:

An adult (over 18 yrs of age) who has a basic knowledge of the service required or any problems encountered must be present.

Access to the area and equipment being serviced and the electricity mains, plus light and power;  your agreement to follow our reasonable instructions.

In addition to the above requirements, if we will be working on your computer we will need:

A person with administrator level access present.

Any relevant software recovery disk(s) (or other media)

A connected CD or DVD writer or reader.

Your computer system should have Microsoft Windows 98 or later operating systems or, if you do not have these our Technician will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited (this will not affect your no-fix-no-fee).

If your software is, or appears to be, unlicensed we cannot perform any work on your machine.

If you do not comply with the above requirements and we are unable to fix your computer for that reason we may demand up to 25% of the fees.

Systems Excluded
Our services exclude support for the following:

VPN and WAN networks.

Corporate infrastructure hardware (complex firewalls, switches etc.)

Linux.

Apple OS X or later

If your system includes any of the above (as becomes apparent to our Technician upon visiting) our Technician may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund minus the £10 call out charge.

Software Licenses
Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an In-Home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.

Liability Exclusions
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty and take appropriate action.

We cannot be responsible or liable to you in relation to any service regarding:

Any loss or corruption of data, information or records.

Any loss of goodwill, or any loss of (or interruption to) business or contracts.

Any failure by you to follow our reasonable advice, recommendations or instructions.

Any losses you may suffer arising from your use of (or failure to use) any anti-virus software.

Any loss that is not reasonably foreseeable.

Information We Require and Use of Information
We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an e-mail address.

We may record your conversations with our engineers for training or records purposes. Your data protection and privacy rights regarding other information we may collect are set out in our Privacy Policy.

Who We Are
In these terms and conditions, references to "we", "AACZ", "us", "our" are to AAComputerZone.com

If you have any problems we recommend you e-mail us at support@aacomputerzone.com alternatively call us on 07903 024 024.